About the Position The Current Opportunity Our customers are our most important stakeholders and providing an exceptional customer experience is crucial to what we do. The Customer Service Representative will be the first point of contact for customers and will provide technical support in regards to their NuSkope services. This includes technical faults, billing issues, usage enquiries and general questions. What we can give you Work with and learn from some of the industry s legends We re here to buck the status quo Be part of our ongoing success story as our growth only begins to take - off We know when to work - hard but we really know how to play - hard Casual and relaxed environment ditch the corporate attire Don t get bogged down with our Get it done approach We re a progressive technology company flexible working arrangements are assumed Career progression, personal and professional development opportunities as we grow and evolve Opportunity to be part of the innovation and continual improvement of our processes and systems High Performing Traits A key team player and always willing to assist fellow team members Able to comfortably communicate with people from all backgrounds and skill levels Customer - centric attitude coupled with a can do attitude As a Customer Service Representative, you will Provide specialist advice and support to customers in response to customer queries through multiple engagement processes Provide support in the implementation and maintenance of NuSkope services to meet the requirements and adhere to service level agreements to a high professional standard Encourage, maintain and develop a professional business relationship with customers by providing a prompt, efficient and professional service at all times Manage escalations and specialist duties in line with departmental objectives Provide technical support to customers via the call centre via multiple means of engagement Assist with sales, billing and provisioning when required to minimise workload and improve customer satisfaction Maintain and update documentation relating to work flow and processes as required Apply specialist knowledge when managing related outages and specific customer issues Share knowledge with team members to increase response and resolution times to customers and team Where possible continually improve process in collaboration with senior support and leadership Work with other escalation points within the business to resolve issues as required and improve overall quality of service Other ad hoc duties About you The successful applicant will possess 2 years experience working in a call center environment in the Telecommunications industry Exceptional customer interaction skills Excellent organisational and time management skills Team player Flexibility is a key to being successful in the role Self - motivated Outstanding communication skills both verbal and written About Superloop Founded by Bevan Slattery in 2014 and listing on the ASX in 2015, Superloop started out as an infrastructure company designing, constructing and operating carrier - grade dark fibre networks throughout Australia, Singapore and Hong Kong. Superloop has since made a number of strategic acquisitions, including Cinenet, ApexNetworks, BigAir Group, SubPartners, GX2 and NuSkope which expands our competitive capabilities into international submarine connectivity, fixed - wireless, cloud & managed services and cybersecurity. At Superloop the customer is at the centre of everything we do. We strive to always provide an exceptional customer experience from first contact all the way through to contract renewal. We do this through delivering future - focused products, fully supported by our capable and driven teams. We re a fast - paced and growing company with a start - up feel. We re led and mentored by industry veterans who love technology and pushing its capabilities to the limits. Each and every one of our valuable team members are dedicated to being at the top of their game and hungry for success. Being part of a team like ours gives you the fantastic opportunity to take ownership of your work and to be truly innovative in fact, we encourage it! Other information Company Superloop no - Principals only. Recruiters, please don t contact this job advertiser. no - Please, no phone calls about this job! no - Reposting this message elsewhere is NOT OK.